Massachusetts Sportsbooks Decline Invite to Discuss Limiting Customers

The Massachusetts Gaming Commission (MGC) held a roundtable discussion about the practice of limiting sports betting customers. The discussion was expected to include the MGC, industry experts, and some of the state’s sportsbook operators. However, when the meeting began, it was announced that none of the operators had shown up.

The practice of limiting customers involves sportsbooks involves setting caps on how much a player can bet. While this can be used to combat illegal betting and problem gambling, some are alleging sportsbooks are using it to protect their profits as well. 

According to Commissioner Jordan Maynard, the operators had requested the discussion in a private setting to avoid sharing trade secrets. While Maynard understood the argument, he reaffirmed that these discussions must remain open to the public.

“We are required by law to do our job in open forum in Massachusetts,” Maynard shared at the beginning of the discussion. “At times, it can be uncomfortable to have these conversations in public, and we understand it. My fellow commissioners and I face this situation at almost every meeting. Without the benefit of being able to collaborate before joining a meeting, it’s tough. But with that said, transparency is key to the integrity of the industry in Massachusetts. This commission will never compromise transparency or integrity,” he said.

While the MGC did continue the discussion with industry experts, the lack of operator participation resulted in no changes or recommendations from the roundtable. 

Bally’s Interactive did show up, but they have yet to launch their platform in the state.

No Show Increases Tension Between MGC and Operators

While limiting customers is one tool used to promote responsible gambling, accusations have been made that sportsbooks use the practice to restrict players who are winning too much. While flagging significant wins is not unusual, several casual bettors have also alleged that they have been limited after going on a hot streak.