Carnival Citi Casino No Deposit Bonus & Review 2025

Carnival Citi is a new Florida-based sweepstakes casino owned by Citi Media Tech LLC and has been operating since 2023. Players can play 278 different titles by using Coins, which are just for fun, or by using Sweeps Chips, which can be redeemed for real-world money. I will tell you all you need to know in this Carnival Citi review and why this casino might just be the right fit for you.

Carnival Citi Casino at A Glance

Carnival Citi Casino Promotions and Bonuses

There are various Carnival Citi bonuses available, including offers on Sweeps Chips and Coins that can be redeemed on the site.

Carnival Citi Welcome Bonus

Newcomers to the Carnival Citi can revel in a nice welcome no deposit sweepstake bonus where they receive 10 million Coins and 5,000 when they register a new account. All you have to do is create an account and verify your identity to claim this bonus. This no-deposit bonus at Carnival Citi is a great way for players to not have to spend any money, but enjoy what the site has to offer.

Bonus Code

The Carnival Citi bonus code is “WELCOME53123” and it is automatically entered when you go to claim the welcome bonus.

Carnival Citi Daily Bonus

At Carnival Citi, all players will receive a free bonus of 1,000,000 Coins every day. You can claime it by clicking the gift box icon at the top of the site. I liked how this bonus consistently sustained my gaming.

You also have the option to unlock a set of five daily bonuses by making a purchase of $24.99 or more. Once activated, you’ll be able to claim one bonus of 1,000 SC every 24 hours. After five days, the bonus will lock again, and you’ll need to make another qualifying purchase to restart the cycle. 

First-Purchase Bonus

It isn’t necessary to make a purchase at Carnival Citi, but there is the option.

Special offer - Get 3,000,000 Coins with a free bonus of 17,000 SC for $4.99. You can usually get 500,000 Coins and 5,000 free SC for $4.99. 

I went for this offer for my first purchase, but it would have been great to see a wider range of first-purchase deals for new players to cater to different budgets.

Carnival CitiLu cky Draws

At Carnival Citi lucky draws players are randomly selected to win prizes. As you play games, you’ll earn tickets that will let you participate at the daily, weekly, and monthly prize pools.

For every 10,000 SC played, you’ll be awarded three tickets. These are then entered into three separate draws for each day, week, and month. The more tickets you earn, the more chances you have to win.

• Daily Luck Draw: Happens every night at midnight, offering 10,000 SC across winners.

• Weekly Lucky Draw: Held every Sunday at midnight, offering 25,000 SC in prizes.

• Monthly Lucky Draw: On the last day of the month, this one has 100,000 SC worth of prizes.

• There are also Special Event Lucky Draws tied to holidays or big events.

Social Media Giveaways

Carnival Citi frequently has giveaways on their Instagram, Facebook, and X. All you need to do to participate is answer the question in the comments of a post to be in for a chance to win a prize. They also post bonus codes where you can get free bonuses; it’s as simple as that.

Mail-In Requests

You can also claim 2,000 Sweeps Chips by mailing a legibly written request to 6171 NW 72nd Ave, Miami, FL 33166. You’ll need to include a handwritten letter with your full name, return address, unique SC request code, email address, and request statement.

Carnival Citi Casino User Experience

Carnival Citi’s user interface is less than desirable in my expert opinion. Compared to other sites, Carnival Citi lacks any real imagination, and the graphics for the games have poor resolution, which makes them unappealing. I also found site navigation to be difficult, bordering on downright confusing. Games are uploaded in the wrong sections, and getting from A to B was frustrating to say the least. Instead of having a polished menu system, I had to click back to the homepage each time to navigate to a different section, which was a very time-consuming process.

However, this was just on the desktop. Bizarrely, the menu system on my iPhone 15 worked perfectly, and the same issues did not occur. I also found games to load and run well on my cellphone, and this is due to the site having optimised HTML5 technology, which makes games work better on mobile devices. It would be nice to see the team translate the thoughtful design they have implemented for phones over to the desktop, as the desktop site lets Carnival Citi down massively. Currently, there is no Carnival Citi mobile app; however, the site runs incredibly well in a mobile browser like Safari.

Carnival Citi Games

Slots

Carnival Citi’s focus is on slot players, as the majority of the games on the site are slots, with over 200 to choose from. What’s different about Carnival Citi is that it doesn’t feature slots from top-name providers but instead has games from lesser-known providers such as KA Gaming and GMW, which is a breath of fresh air and gave me a chance to play titles from studios I‘d not heard of before. One of the best games I played on the site was 101 Wolfpack by GMW. I had a great deal of fun with this game. It offered 101 different ways to win, which kept the game fresh and exciting.

Here are the top five slots I played during my time at Carnival Citi:

Table Games

One thing I disliked was the lack of table games on offer and the fact that, when you finally track them down, they are locked behind a paywall of $24.99. This was disappointing, as a player who likes to mix in some traditional games, I didn’t want to spend extra money on playing games that I could play for free on other top sweepstake sites. I paid the money but was disappointed that there were only five games to choose from, and they didn’t have blackjack, which is a staple at most social casinos.

Live Dealer

The only live dealer games on offer are casino poker games, which, if you are not a fan of playing poker, you will be disappointed to hear. Video poker is also locked behind that $24.99 paywall, meaning if you want to play any of the games on offer, you are going to have to cough up the  extra cash. Despite paying more money than I expected to play, I did have fun playing Jack’s or Better; however, the experience was certainly diminished by the knowledge that I’d had to pay for something I could access for free elsewhere.

Carnival Citi Casino Payments

My favourite thing about sweepstakes casinos with a generous welcome package is that you can have tons of fun without putting any money on the table. With the mountains of Coins you receive as a welcome to Carnival Citi, there is a bunch of risk-free gaming to be had after you have verified your account. 

Carnival Citi benefits from allowing all major payment methods in the US, making the purchasing of Coins simple and straightforward. Using my Visa debit card, I bought $1,000 worth of Coins, which equates to 2 billion Coins and 2 million Sweeps Chips. This gave me ample funds to play the variety of games on offer at Carnival Citi. Adding Coins and Sweeps Chips to my account was easy, and the funds were instantly credited to my account. Another nice feature was that purchasing Coins incurs no fees, which is a rarity at new sweepstakes casinos. Remember, also, that you can take advantage of the Carnival Citi welcome promo to receive free Coins and Sweeps Chips on registration, meaning that you can play right away without spending any money.

Purchasing Coins and Sweeps Chips is a walk in the park at Carnival Citi; however, withdrawing Sweeps Chips may be a chore for some players, as you can only withdraw using Trustly. Although I have a Trustly account, the site could benefit from adding more withdrawal methods. My winnings took just under a day to reach my account. However, I had to withdraw a minimum of 100,000 Sweeps Chips per withdrawal, which is equivalent to $100.

Carnival Citi Payment Methods Comparison

The table below shows how Carnival Citi compares to other sweepstakes casinos with the payment methods on offer:

Carnival Citi Casino Customer Support

There are multiple ways to contact support at Carnival Citi if you have any questions or encounter issues while using the site. These are the various ways that you can contact the team:

• Letter: 6171 N.W. 72nd Ave, Miami, Florida 33166

• Live Chat: Available 24/7

• Email: [email protected]

• Telephone: 1-786-772-1915

When testing the support system, I contacted them via live chat, email, and by telephone.

Live Chat

The team that runs Carnival Citi’s live chat feature are incredibly helpful and quick to find resolutions or answer queries. I was placed in a two-minute queue and was connected to an agent straight away. One thing I appreciated was that I wasn’t connected to a robot with no way to chat with a human. Every time I sent a query, for example, when I was struggling with purchasing coins, the agent had my problem solved in just a matter of minutes after guiding me through the correct process of how to add them to my account. This feature is also available 24/7, so if you encounter any issues playing slots during the witching hour, it's no trouble to contact Carnival Citi at all.

Email

Just like their live chat team, the staff that run the support email at Carnival Citi are thorough and very informative. I sent a query, and I had a reply in a few hours. This shocked me, as usually support emails are one of the slowest modes of communication. The support team guided me through troubleshooting tips when I was having difficulty logging into my account, which I was able to follow with ease, and my account was restored back to normal. I must say that the detailed guides I received from the email staff were among the best I’ve ever received during my time reviewing online casinos, and I commend the team for their efforts.

Telephone

I may sound like a broken record by now, but anytime I called the team at Carnival Citi, I found them incredibly helpful. The staff are very easy to work with and guided me through the process. I also found them to be very personable, and as they are based in the US, it was nice to discuss the NBA finals with them while they were working to resolve my problems. Many telephone helplines for casinos are based offshore, so it was nice to be connected to a very friendly and chatty American.

Overall, the support I received from Carnival Citi was outstanding, and I recommend that any players on their site reach out to them if they encounter any issues, as the support team will certainly get to the bottom of the problem and be able to help you.

Where is Carnival Citi Casino Legal?

A good thing about social casinos generally and Carnival Citi in particular is increased accessibility compared to traditional online casinos. Carnival Citi is only blocked in Michigan and Washington, and available in all other 48 states. This was great for me as I travel frequently, so I was able to access the site wherever I went. It was nice being able to play in different states without any restrictions.

It is also important to note that if you live in Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, or Utah, you will not be able to play using Sweeps Chips on the site. This is due to the restrictions within those states regarding sweepstakes casinos. You’ll find the full list of Carnival Citi legal states clearly stated in the site’s terms and conditions.

How to Sign Up for Carnival Citi

A lot of casinos have a long-winded registration process, but this is not the case at Carnival Citi. I was registered for an account in just under two minutes, meaning that I could get on right away and start spinning slots. 

This is the process I followed to make my account at Carnival Citi:

1. Click ‘new user’ in the top-right-hand corner of the screen.

2. Enter your email address and a secure password.

3. Input personal data such as my name, gender, date of birth, and address.

4. Share your phone number and wait to receive an SMS verification code.

5. Enter the verification code. Job done!

Opening an account with Carnival Citi is a stress-free process that will take you virtually no time at all.

Obtaining Coins at Carnival Citi

There are two different types of ‘currency’ that you can use on the site when playing at Carnival Citi. These are ‘Coins’ and ‘Sweeps Chips.’ 

Coins you can use to play any game and have some risk-free fun on the many games available. When signing up for Carnival Citi, you are instantly granted 10 million Coins. I put these to use straight away, trying out the games on the site. You can purchase Coins directly from the site. You can also win more, of course, by simply playing the games. I found that if I wanted to, I could just about stay solvent by playing with the welcome bonus Coins, as I was constantly winning more Coins.

There are loads of ways to get Sweeps Chips: you’ll receive gifts of these from the welcome bonus, login bonuses, and lucky dips. Keep an eye out for giveaways on social media. You can also receive them as a free gift when purchasing packages of Coins. You can also claim 2,000 Sweeps Chips by mailing a legibly written request to 6171 NW 72nd Ave, Miami, FL 33166. Check the Promo Rules page for full details of mail-in criteria. You better believe they won’t honor your request unless you follow the rules to the letter.

Sweeps Chips can be redeemed for cash prizes; however, you can only redeem a minimum of 100,000 at a time, which is worth $100. Other social casinos let you redeem smaller amounts as gift cards.

How To Redeem Prizes at Carnival Citi

Redeeming prizes at Carnival Citi is a cakewalk and only takes a minute after KYC verification has been completed. Sometimes, at sweepstakes casinos, this process can drag on, but at Carnival Citi, I’m relieved to report it’s a different story.

Here’s how to redeem your Sweeps Chips at Carnival Citi:

1. Earn 100,000 Sweeps Chips by playing on the site.

2. Wager your Sweeps Chips at least once.

3. Submit a request using Trustly and wait one to two days for the winnings to reach your Trustly account.

One thing I should mention is that you are only able to withdraw a maximum of $2,000 per transaction, $10,000 per day, and $25,000 per month but, as these are fairly significant sums of money, I figure I’d be only too pleased if I was bumping into these kinds of limits!.

What’s the Difference Between Carnival Citi and a Real Money Casino?

There are major differences between playing at sweepstakes casinos, such as Carnival Citi, and real money casinos. Players purchase (or technically, as they remain the casino’s property, rent the use of) virtual currencies at sweepstakes casinos. At Carnival Citi, these are called Coins and Sweeps Chips. Sweepstakes casinos are legal in most states of the US, whereas real money casinos are only legal in a few, making them less accessible. There is also a greater focus on entertainment at sweepstakes. As Coins are not redeemable for cash prizes; you can only use them to have fun and to play the games.

Carnival Citi Safety Review

If you find yourself asking the question, “Is  Carnival Citi legit?” Then let me put your mind at ease: the answer is “yes”. Carnival Citi operates and is regulated under US sweepstakes laws. Here’s some extra information about Carnival Citi:

How We Rate Sweepstakes Casinos

At WSN, our mission is to provide you with honest reviews on the sweepstakes casinos we try. We follow a detailed process to help us rate the games we play. When researching for this  Carnival Citi review, these are the factors I’m looking out for:

1. User Experience: I look at the site’s design, how the menus work, and how well it operates on different devices, such as cell phones, iPads and desktop computers.

2. Selection of Games: The variation in games and the game developers a site has partnered with will give me an indication of whether playing at a particular sweepstakes casino is going to be worth anyone’s while.

3. Casino Bonuses: Many sweepstakes casinos will offer bonuses. My job is to compare these and tell you if I think one is better than the other.

4. Payment Methods & Transaction Times: I use a real budget, which gives me an idea of whether I think spending your money is a viable option on the site. I take a look at the number of payment methods on offer and test how quickly the processes are for the purchase and redemption of coins.

5. Customer Support: Finally, I accessed the customer support services to see how helpful and quick they are to resolve issues if any were to arise for new and veteran players alike.

Why You Should Trust Us

At WSN, we employ a network of seasoned professionals who know the ins and outs of the iGaming industry, including specialist offerings like sweepstakes casinos and sportsbooks. The team has decades of experience within the casino industry, and we only publish honest reviews to connect you with fun and safe places to play at.

Our process of reviewing sites is the same as what you would do if you were new to a site. We open an account, buy the site’s currency, play games, and use its features. This allows us to understand how a site operates from top to bottom and write a thorough and detailed explanation of our investigations. 

Carnival Citi Final Verdict

Despite its flaws, in my personal opinion, I think Carnival Citi is a worthwhile casino to try. The sign-up process only took me a few moments. There are some stellar games from providers that are not as widely known within the industry, which gave me the chance to play some games I had never played before, and I always get a buzz out of that. The support staff are some of the best that I have ever been connected with. I don’t mind telling you, this is usually one of the biggest issues I find with any online casino. 

There are a few letdowns to the site, including the paywall that blocked games and the site’s menu navigation issues, but they weren’t enough to deter me from using it, and I found this to be an enjoyable experience, overall.

Responsible Gameplay

Supporting players who may be struggling with their gaming habits seems to have been a focus for Carnival Citi, as they have various responsible gambling tools. Here’s a list of the measures they have implemented:

• Daily Limits: Players can set daily and weekly spending limits by contacting the Carnival Citi team via their support email.

• Self Exclusion & Account Closure: This is where you are able to block yourself from using the casino for a temporary period or permanently by reaching out to the support email.

• Self-Assessment Tool: Players can answer various questions to determine if their gaming has become problematic.

• Support Links: Carnival Citi provides links to gambling support networks that players can access if they feel like they are encountering any issues.

You should always make yourself aware of the tools available to you. That way, if you ever feel like things are getting too much, you’ll know where to access tools that can support you.